hmm77 Privacy Policy — How We Handle Your Personal Data

1 Overview

This Privacy Policy ("Policy") explains how hmm77 ("we", "us", "the platform"), operating through hmm77.pro, collects, uses, stores, and protects the personal information of users who register and interact with the platform.

By registering an account or using any feature of hmm77, you acknowledge that you have read this Policy and consent to the collection and use of your personal information as described here. This Policy forms part of our Terms and Conditions. If you do not agree with how we handle data, you should not register or continue to use the platform.

We may update this Policy periodically. When we do, the "Last updated" date at the top changes. Continued use of the platform after an update means you accept the revised Policy. We will notify registered users of significant changes through the contact details on their account where practical.

2 Data We Collect

We collect personal information in the following categories:

Registration and Identity Data

When you create an account, we collect the information you provide — including your full name, date of birth, mobile number, and any other details required at registration. This information is used to create and manage your account and to verify your identity.

Identity Verification Data

At various points — including before processing withdrawals or as required by our account review processes — we may request copies of identity documents. These may include a national identity card (CNIC), passport, or other government-issued identification. We may also request proof of your payment method.

Financial Transaction Data

We record all deposits and withdrawals made through your account. This includes the amount, date, time, payment method used (JazzCash, Easypaisa, Raast, bank transfer, card), and transaction reference numbers. This data is necessary for processing payments and for financial record-keeping.

Gaming and Betting Activity Data

We record all activity on the platform — bets placed on cricket, PSL, football, esports, and other sports markets; slot game sessions; live casino activity; bingo participation; bonus usage; and VIP tier progress. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

Technical and Device Data

When you access hmm77, we automatically collect certain technical information — including your IP address, device type, operating system, browser type, and session data. This is used to maintain platform security, detect fraud, and optimise the experience for different devices and connection types.

Communications Data

If you contact our support team, we retain records of those communications. If you opt into promotional communications, we retain your consent and the communications sent to you.

3 How We Use Your Data

The personal information we collect is used for the following purposes:

• Account management: creating, maintaining, and closing your account; processing login and authentication; enabling two-factor authentication.
• Payment processing: handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and cards; verifying payment method ownership; maintaining transaction records.
• Identity verification: confirming your age and identity as required before withdrawals or during account reviews.
• Fraud prevention and security: monitoring for suspicious activity, detecting multi-accounting, identifying unusual betting patterns, and protecting the integrity of the platform.
• Responsible gaming: monitoring activity for signs of problem gambling behaviour; enabling and enforcing deposit limits, session alerts, and self-exclusion requests.
• Customer support: responding to queries, resolving disputes, processing complaints.
• Promotional communications: sending bonus offers, VIP tier updates, PSL promotions, and other relevant communications to players who have opted in to receive them.
• Platform improvement: analysing aggregated usage data to understand how players use the platform and to improve features, performance, and game selection.
• Legal and compliance obligations: maintaining records as required and responding to lawful requests from relevant authorities.

We do not use your personal data for automated decision-making that produces legal effects on your account without human review. Where account actions are taken based on data review (such as fraud detection triggering an account hold), a human review process follows before final decisions are made.

4 Legal Basis for Processing

We process your personal data on the following bases depending on the purpose:

• Contractual necessity: processing required to operate your account and deliver the services you have registered for — including payment processing, bet settlement, and account management.
• Consent: promotional communications and optional features you have actively opted into. You can withdraw consent at any time through your account settings.
• Legitimate interests: fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring — where our interests in operating a fair and secure platform do not override your privacy rights.
• Legal obligation: identity verification and record retention where required to meet our obligations.

5 Data Sharing

hmm77 does not sell your personal data to third parties. We share data only where necessary to operate the platform, and only with trusted service providers who process it under our instructions and appropriate data protection obligations.

Categories of third parties we may share data with:

• Payment processors: JazzCash, Easypaisa, Raast, and card processing providers receive the data necessary to process your transactions.
• Identity verification services: third-party providers may assist with verifying identity documents where we use external verification tools.
• Game providers: slot and live casino game providers receive necessary session data to deliver and record game outcomes. Providers such as Pragmatic Play, BTG, Play'n GO, and others operate under their own privacy standards.
• Analytics and fraud detection: platform security and analytics tools may process technical data to identify fraudulent activity.
• Legal authorities: we will disclose data where required to do so by a lawful order or legal obligation. We will notify users of such requests where legally permitted.

All third-party service providers are required to handle your data securely and only for the purposes for which it was shared. We do not permit them to use your data for their own marketing or to share it further without appropriate authorisation.

6 Cookies and Tracking

hmm77 uses cookies and similar technologies on the platform. These are small data files stored on your device when you visit the site. We use them for the following purposes:

• Essential cookies: required for the platform to function — maintaining your login session, remembering your account preferences, and enabling secure navigation between sections.
• Analytics cookies: help us understand how players use the platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is aggregated and not tied to individual identities.
• Security cookies: used to detect and prevent suspicious activity, including bot detection and fraud prevention measures.

Most browsers allow you to control or disable cookies through your browser settings. Disabling essential cookies will affect the functionality of the platform — you may not be able to remain logged in or access certain features correctly. Analytics and security cookies can generally be blocked without affecting core functionality, though this may limit our ability to optimise the platform for your device.

7 Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter. Specific retention periods:

• Account data: retained for the duration of your account and for a period of up to five years after account closure, for dispute resolution and record-keeping purposes.
• Financial transaction records: retained for a minimum of five years from the date of the transaction to meet financial record-keeping obligations.
• Identity verification documents: retained for the duration of your account and for a defined period after closure, in line with identity verification best practices.
• Support communications: retained for the period of your account and for a reasonable period thereafter to allow for follow-up or dispute resolution.
• Promotional consent records: retained until you withdraw consent and for a short period thereafter to confirm that unsubscribe requests were properly processed.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you individually.

8 Security

hmm77 implements reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and our platform.
• Two-factor authentication available for all accounts — strongly recommended for all users.
• Access controls limiting internal access to personal data to staff with a genuine operational need.
• Regular security monitoring and fraud detection processes running continuously in the background.
• Secure handling of identity verification documents.

While we take security seriously, no online platform can guarantee complete security. You share responsibility for protecting your account — keep your password strong and unique, do not share your login details, and enable two-factor authentication. If you believe your account has been compromised, contact support immediately.

9 Your Rights

You have the following rights in relation to your personal data held by hmm77:

• Right to access: you can request a copy of the personal data we hold about you. We will respond within a reasonable timeframe.
• Right to correction: if any of the data we hold about you is inaccurate or out of date, you can request that we correct it. You can update many account details directly from your account settings.
• Right to deletion: you can request that we delete your personal data. We will assess the request and delete what we are not legally or contractually required to retain. Some data must be kept for financial record-keeping or fraud prevention purposes even after account closure.
• Right to withdraw consent: where processing is based on your consent (such as promotional emails), you can withdraw it at any time through your account settings or by contacting support. Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.
• Right to object: you can object to processing carried out on the basis of legitimate interests where you believe your privacy rights outweigh those interests.

To exercise any of these rights, contact our support team using the details in your account. We will acknowledge your request and respond within a reasonable timeframe. We may need to verify your identity before processing a data request.

10 Children's Privacy

hmm77 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or over, and identity verification may be used to confirm age.

If we become aware that we have inadvertently collected data from a person under 18, we will close the account, delete the personal data, and return any funds that were deposited, subject to verification. If you believe an underage person has registered an account, please contact support immediately so we can investigate.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or changes in legal requirements. When we make changes, the "Last updated" date at the top of this page is revised.

For significant changes, we will attempt to notify registered users through the mobile number or contact details on their account. For minor changes, the revised Policy is simply published here. Continuing to use hmm77 after a Policy update means you accept the revised version. If you disagree with a change, you should stop using the platform and request account closure.

12 Contact Us

If you have questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information has been handled, please contact the hmm77 support team.

Contact details are available inside your account after login. You can also reach us at: [email protected]

We aim to respond to all privacy-related queries within a reasonable timeframe and will work with you to address any concern properly.